Return & Refund Policy

At Scot Shop, we want you to love what you wear. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, and unwashed
• Items must be in their original condition
• Items must not show signs of wear, damage, or alteration

Non-Returnable Items

Because many of our products are custom-made or made-to-order, the following items are non-refundable:

• Custom or personalized apparel
• Items made using customer-uploaded designs/images
• Final sale or clearance items
• Gift cards

Exchanges

Need a different size? We offer exchanges on eligible items if inventory is available.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll make it right.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was sent
• There was a manufacturing defect

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days depending on your bank or payment provider.

Original shipping charges are non-refundable.

How To Start a Return

To begin a return or exchange, contact us at:

Email: support@scotshop.com
Order Number Required

Please include:

• Your full name
• Order number
• Reason for return
• Photos (if item is damaged or incorrect)

Order Cancellations

Orders may only be canceled within 12 hours of purchase. After production begins, orders cannot be canceled.